Hilton Brooklyn New YorkOpening late fall 2016
Hilton Brooklyn New York140 Schermerhorn St Brooklyn, NY 11201
Opening late fall 2016
Hilton Brooklyn New York is the newest addition to Brooklyn’s exciting and ever-changing downtown. A stone’s throw from the best of the borough, Hilton Brooklyn New York is a boutique hotel with big-impact amenities. These include Black Walnut Restaurant and Bar, led by celebrated Brooklyn chef Rob Newton; fitness and business centers, both open around the clock; and flexible conference and event space. The hotel’s choice location – a six-minute drive from lower Manhattan and surrounded by 12 subway lines – makes it highly accessible for business events and special celebrations.
I booked a stay at a Hilton property in San Juan and called to extend my stay. The woman who I chatted with asked for my credit card and when I asked if I would be charged again she said no. Two weeks later I had an $800 charge to my card. I have been trying to get my money refunded for almost a month. The call center was zero help and connected me directly with the hotel who assured me I would be refunded a week ago and I STILL haven't be refunded. I would reconsider booking via Hilton at all costs.
Charged twice for a room at the Hampton Inn, Lebanon, TN. This caused my bank account to be overdrawn. I had to pay my bank $144 in overdraft fees. I twice called (wednesday and thursday) and left a voice mail for the manager to call me back. I know the manager (Jeffrey) was there because the girl who answered the phone was putting me on hold and talking to him while I was asking her questions. After waiting two days and getting no response, I opened a guest assistance case (yesterday morning) through the hilton website. I have heard nothing. I followed up again today through customer support, but still have heard nothing. Hilton doesn't seem to have a high priority on satisfied guests, not owning up to their errors and making them right.